Thursday, July 7, 2011

It’s all in the timing

In today’s marketplace it is a delicate balance when material is ordered for a project, especially hardware.  I don’t want to bring it in too early and have it sit here but I want to make sure that I have time enough to tag each piece with the door number and react if something is incorrect.  The most important balance I try to achieve is to bring the material in the same month I am invoicing the customer.

Case in point: I ordered hardware for 107 openings and asked for it to be shipped on July 8th.  Two pallets of hardware showed up on July 1 and the invoice was dated June 28th which was the ship date.  I was not a happy camper and neither was my boss.  My vendor gets the big billing in June but we don’t.  I am not sure how to discuss it either because this particular vendor is in my top 5 “go to” vendor list.

I discussed this issue with a few cohorts and one said she absolutely picks up the phone and calls the vendor to express her displeasure.  The other was more laid back and figures it all washes out in the end.

What I ended up doing is calling my outside representative and discussing the matter with.  He offered me a 30 day extension due date which worked for me. 

Do you have a discussion with your vendors or figure it all washes out in the end?


1 comment:

  1. Sounds like the end of the month / end of the quarter I want my commision issue popped up in this case
    In short, it depends on the materials & issues caused - generally our biggest issue that pops up is getting everything in time (even with a few buffer days built in)