Case in point: I ordered hardware for 107 openings and asked for it to be shipped on July 8th. Two pallets of hardware showed up on July 1 and the invoice was dated June 28th which was the ship date. I was not a happy camper and neither was my boss. My vendor gets the big billing in June but we don’t. I am not sure how to discuss it either because this particular vendor is in my top 5 “go to” vendor list.
I discussed this issue with a few cohorts and one said she absolutely picks up the phone and calls the vendor to express her displeasure. The other was more laid back and figures it all washes out in the end.
What I ended up doing is calling my outside representative and discussing the matter with. He offered me a 30 day extension due date which worked for me.
Do you have a discussion with your vendors or figure it all washes out in the end?